For the Onboarding process - submit all necessary details online through the MyOKEO electronic banking platform.
For inquiries about ongoing business relationships - these are typically conducted via email.
To accompany outgoing payments with additional documentation - upload these through the MyOKEO electronic banking platform.
If you have any questions or encounter difficulties, please contact our Customer Support Team at hello@okeo.com
When you receive a request to update the data or provide additional information, please try to do this without delay. If you cannot submit the required documents in due time for objective reasons, you should notify us of this immediately and agree to extend the deadline.
If you do not respond to requests to provide KYC information or provided incomplete or inaccurate information, OKEO may restrict your access to financial services (e.g. you may not be able to execute payment transactions, etc.) and discontinue services to you as a last resort.